Member Support Agent Telugu
Speedinvest is a European venture capital firm that invests from seed to growth stage (Series B to pre-IPO), backing founders with sector-specific expertise and a large network of operational support. It leads the majority of its initial investments and continues to support portfolio companies through multiple follow-on rounds as they scale.
About Speedinvest
Speedinvest is a pan-European venture capital investor with specialist investment teams organized around core sectors including AI & Infra, Climate Tech & Industrial Tech, Deep Tech, Fintech & DeFi, Health & Bio, and Marketplaces & Consumer, alongside a dedicated Growth team writing checks from Series B to pre-IPO. The firm emphasizes leading with conviction and long-term capital from day one, leading 85% of its initial investments, participating in 100+ follow-on rounds each year, and backing 70+ Series A companies over the past four years. Speedinvest works with startup founders across Europe and beyond, providing not just capital but network access and growth support, and counts companies like Bitpanda, Moove, cylib, Tide, Gigs, Upvest, and GoStudent among its portfolio.
Skills
About the Role
You will provide around-the-clock support to business members across India Operations. You will resolve banking issues such as unfamiliar transactions, missing payments, and direct debits; manage competing priorities; identify improvement opportunities and recurring issues; help develop workflows; mentor new team members; and assist with common back-office tasks.
Requirements
- Proficiency in spoken and written Telugu
- Excellent spoken and written English
- 1–4 years of customer support associate experience
- Experience with customer satisfaction metrics
- Ability to respond to customer queries, comments, and concerns on social media
- Ability to review social media posts for accuracy
- Experience using Kustomer, Zendesk, GSuite, and Jira
- Experience supporting customers with current accounts
- Problem-solving skills
- Ability to identify recurring issues and create workflows
- Organisational skills
- Customer service experience in the finance industry
- Computer skills
- Startup experience
Responsibilities
- Identify patterns and highlight areas for improvement
- Manage priorities to deliver the best member support experience
- Resolve banking challenges involving unfamiliar transactions, missing payments, and direct debits
- Mentor new team members
- Assist with common back-office tasks
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing support through Plumm
- 15 days of privilege leave
- 12 days of casual leave
- 12 days of sick leave
- 3 paid days off for volunteering or learning and development activities
