Customer Journey Agent
NAGA is a social trading and fintech platform operated by NAGA Capital Ltd and part of The NAGA Group AG. It provides web and mobile trading tools, copy trading, and access to CFDs across stocks, forex, indices, commodities, ETFs, bonds, and crypto.
Funding
Investors
About NAGA
NAGA is a trading platform combining social-network features with access to more than 4,000 tradable assets. Its NAGA Trader web and mobile applications offer CFDs on stocks, forex, indices, commodities, ETFs, bonds, and crypto, alongside charting, market-analysis tools, educational resources, risk-management orders, and TradingView and Trading Central integrations. Its Autocopy feature enables users to follow and copy other traders’ activity. The site identifies NAGA Capital Ltd as the website operator and states that NAGA is a trademark of publicly listed German fintech company The NAGA Group AG.
Skills
About the Role
You will provide client service, support, and guidance through chat, phone, and email. You will build knowledge of workflows, policies, and tools; help customers gather and use information to make informed market decisions; schedule and attend meetings; follow financial news; participate in industry events; and respond fully and promptly to customer inquiries, including follow-ups.
Requirements
- Hold a valid work permit allowing full-time work.
- Demonstrate advanced or near-native written and verbal English.
- Possess advanced capital markets knowledge.
- Have customer service experience, preferably in fast-paced or financial environments.
- Demonstrate Forex experience and understanding of market dynamics.
- Be proficient in CRM systems and advanced computer skills.
- Demonstrate communication, organization, time management, and problem-solving skills.
Responsibilities
- Provide service, support, and guidance to clients via chat, phone, and email.
- Develop an in-depth understanding of workflows, policies, and tools.
- Help customers gather and use information to make informed market decisions.
- Schedule and attend meetings.
- Stay up to date on financial news and major headlines.
- Participate in industry events, including expos and seminars.
- Respond promptly to customer needs and inquiries.
- Ensure client inquiries and follow-up inquiries receive complete responses.
Benefits
- Performance bonuses.
- Training and certifications.
- Cross-functional projects.
- Activities and shared experiences to build relationships.