Customer Success Manager

Skills

About the Role

You will own customer onboarding, adoption, and ongoing success for field sales deployments. You will manage stakeholders, train and coach users through change management, drive retention, develop expertise in practical LLM applications, and partner with internal teams to deepen enterprise value. You will also run customer-success plays, represent customer interests internally, and travel to customer sites.

Requirements

• Approximately 2+ years of customer-facing experience with ownership of customer or partner outcomes
• Communication skills for internal and external audiences
• Ability to synthesize and clearly articulate customer-relevant data visually and verbally
• Experience managing software deployments across multiple teams and stakeholders while meeting project deadlines and driving adoption
• Experience working in uncertain, fast-moving, ambiguous environments

Responsibilities

• Onboard and manage stakeholders across medium-to-large organizations
• Serve as the product expert and trusted partner during AI-first software rollouts
• Train and coach users and executives through change management
• Drive Gross Dollar Retention
• Develop expertise in practical applications of LLMs
• Partner with Solutions Engineering and Data Science to deepen enterprise value
• Run customer-success plays and improve existing processes
• Represent customer and business interests as a cross-functional internal hub
• Ensure messages reach the appropriate audiences
• Travel to customer sites approximately 10–15% of the time

Benefits

• Equity
• Bonus