Account Manager Americas
Talos helps institutions trade digital assets by providing unified access to exchanges, OTC desks, and prime brokers through advanced execution technology.
Projects
About Talos
Talos helps financial institutions access digital asset markets through integrated trading and portfolio management technology. With it, users can execute trades across multiple venues, access algorithmic trading tools, and manage portfolios with real-time risk monitoring. Talos streamlines institutional digital asset operations through a single platform. The company acquired Coin Metrics in 2025.
Skills
About the Role
You will serve as a strategic partner and primary contact for clients, owning their post-contract lifecycle from onboarding and integration through ongoing support. You will develop account-management strategies, advise clients on trading workflows and platform use, monitor engagement and satisfaction, and identify cross-sell and upsell opportunities. You will partner with Sales, Product, Solutions, and Engineering to represent client needs and contribute to product development.
Requirements
- 3+ years of experience in account management or a similar client-facing role
- Background in traditional capital markets
- Experience with electronic trading platforms and workflows
- Ability to solve complex trading or technology-related client challenges
- Experience managing commercial discussions or contract negotiations preferred
- Familiarity with digital assets and crypto markets preferred
- Excellent verbal and written communication skills
Responsibilities
- Execute and refine the account management strategy using qualitative insights and quantitative data
- Own the post-contract lifecycle for new and existing clients from onboarding through ongoing support
- Maintain revenue forecasts and identify cross-sell and upsell opportunities
- Partner with Sales, Product, Solutions, and Engineering to meet client needs and represent them in product development
- Build client relationships and provide consultative guidance on trading workflows and platform usage
- Drive client value realization and maximize long-term contract value
- Monitor and improve client health, engagement, and satisfaction
Benefits
- Retirement plan contributions
- Unlimited vacation
- PTO bonus
- Bonus
- Stock ownership
- Medical, dental, and vision insurance
- 20 weeks of paid parental leave after one year of service
- Global offsites and team outings
- One-time at-home office setup stipend
- Monthly $50 wellness credit
- $25 lunch credit for in-office days
- Donation matching up to $100 annually
- Catered Tuesday lunches
- In-office snacks and drinks