Client Operations Associate
Copper provides custody, trading, and settlement services for digital assets.
Funding history
About Copper
Copper.co is a London-based digital asset infrastructure provider offering custody, trading, and settlement solutions for institutional investors. They launched CopperConnect, a tool that allows institutions to securely access DeFi protocols, including those on the Solana blockchain. Copper uses Multi-Party Computation (MPC) technology to ensure the highest level of security for digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide technical support to institutional clients, answer queries, troubleshoot issues, and manage expectations under time pressure. You will understand technical requirements, collaborate with internal stakeholders to resolve problems, gather client feedback for product teams, and stay informed about cryptocurrency markets and industry developments. You will work independently and collaboratively on a rotating schedule covering five out of seven days, including weekends, within a 24/7 support operation.
Requirements
- Proven experience in technical account management
- Understanding of cryptocurrency technology blockchain and digital assets
- Exceptional communication and interpersonal skills
- Ability to build rapport with clients
- Problem-solving and technical troubleshooting skills
- Strong attention to detail and organisation
- Excellent project management skills
- Ability to work independently and collaboratively
- FINRA Series 99 Operations Professional certification is desirable
Responsibilities
- Provide technical support to institutional clients
- Address client queries and troubleshoot issues
- Take ownership of incoming queries and manage client expectations
- Understand clients' technical requirements
- Collaborate with internal stakeholders to resolve client queries
- Gather client feedback and insights for product development teams
- Stay up to date with industry trends and market developments
- Represent Copper's values and act with integrity
Benefits
- 25 days of paid annual leave plus local bank holidays
- One additional annual leave day for each year of service
- Comprehensive medical optical and dental health coverage
- Life insurance
- Commuter benefit programme
- Hybrid working model
Hiring Process
Initial screening with Talent Acquisition, followed by a virtual technical interview via Microsoft Teams and an in-person interview focused on team dynamics, collaboration, and final technical questions. Additional steps may be added depending on role complexity or seniority.
