Complaint Management Specialist
UniCredit is a pan-European commercial bank serving individuals, businesses and institutions across Italy, Germany, Austria, and Central and Eastern Europe.
About UniCredit
UniCredit is a Milan-headquartered European banking group providing corporate, individual and payment solutions to more than 20 million clients. It currently maintains digital-asset capabilities including crypto-linked investment products, asset tokenisation, DLT settlement initiatives and an investment in BlockInvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will administer incoming complaints, handle response-letter administration, draft and coordinate approval of response letters, prepare refund proposals, monitor statutory deadlines, document issues, take corrective action, and follow up on complaints.
Requirements
- Secondary-school education
- Written communication
- Verbal communication
- Problem-solving
- Organization
- Customer service
- Complaint handling experience is preferred
- Economics education is preferred
Responsibilities
- Administer incoming complaints in the complaint-management system
- Handle administrative tasks related to sending response letters
- Draft, review, and obtain approval for response letters
- Prepare refund proposals and collect required approvals
- Meet statutory and internal response deadlines
- Record issues arising from complaints and take corrective action
- Perform complaint follow-up activities
Benefits
- Private health insurance after the probation period
- Illness, accident, and life insurance
- Employee assistance program with psychological, legal, and lifestyle advice
- Commuting support
- Mentor program
- Volunteer opportunities
- Sports club access
- Well-being room
- AYCM sports pass
- Cafeteria benefits
- Employee discounts
- Home office option
- Performance bonus
- Annual extra day off
- Additional day off for blood donation
- Preferential employee loans