Revolut helps individuals and businesses manage multi-currency accounts, send money, exchange currencies, pay online and in person, and access savings and trading from one app. Users can hold several currencies, set budgets, control cards, and access investment features including stocks and crypto. Revolut provides banking services in select markets.

View jobs by Revolut

Skills

Communication Complaint Handling Compliance Customer Service Data Management English Insurance Investigation It Numeracy Problem Solving Procedure Quality Assurance Regulation Retail Root-Cause Analysis Spanish

Candidate Availability

Onsite · Mexico City · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will handle formal customer complaints within regulatory deadlines, investigate issues, identify root causes, and deliver effective resolutions. You will improve procedures, maintain accurate complaint records, collaborate with internal stakeholders and regulatory bodies, monitor quality, and ensure complaint handling meets legal and regulatory standards.

Requirements

Work from the office in Mexico City
Bachelor's degree with at least a provisional certificate
At least 18 months of customer service experience
Fluency in English at C1 level or higher
Fluency in Spanish at C1 level or higher
Excellent communication skills
Ability to explain complex issues clearly
Strong numeracy, analytical, and IT skills
Excellent attention to detail
Empathy and a commitment to helping people
Drive, self-motivation, flexibility, and teamwork
Independent problem-solving approach
Preferred: investigative experience
Preferred: background in retail customer service or insurance

Responsibilities

Handle incoming formal complaints within regulatory deadlines
Identify, analyse, and resolve issues
Set up and improve internal procedures
Promote the fair treatment of customers
Organise and maintain an accurate central data archive
Collaborate with Product and Quality Assurance teams to resolve complaints effectively
Take ownership of problems, policies, and procedures from end to end
Stay current with industry regulations and compliance requirements

Benefits

Flexibility to work from home, the office, or abroad
Revolut Metal subscription with perks
Year-round employee events