Lunar Group A/S is headquartered in Aarhus and is the parent company of Lunar Bank A/S, Lunar Block A/S, Moonrise Banking Services A/S, and Lunar Journey AB. Its group businesses provide regulated digital banking, business banking, Nordic banking-services/payment connectivity, and crypto-asset trading across Denmark, Sweden, and Norway.

View jobs by Lunar Group A/S

Skills

Communication Csat Customer Service Danish Email English Kpi Problem Solving Telephone

Candidate Availability

Onsite · Copenhagen · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will handle customer calls and emails, helping with app questions and account issues while turning frustrating moments into positive experiences. You will meet quality and efficiency targets, collaborate with colleagues, share learnings, identify patterns, and suggest improvements. You will work on-site in Copenhagen Monday to Friday from 8 to 4.

Requirements

Full professional proficiency in written and spoken Danish
Solid working English
Strong communication skills
Customer-focused problem-solving approach
Curiosity and proactivity
Comfort working in KPI-driven environments
Commitment of at least one year
No prior customer service experience required
Must not be registered in RKI
May need to provide criminal record information depending on employment-country regulations

Responsibilities

Handle customer calls and emails
Help customers with app questions and account issues
Meet quality and efficiency targets including talk time message resolution and CSAT
Share learnings and support colleagues
Identify patterns and suggest improvements

Benefits

Free gym access
Social events
Pension
Health insurance
Enhanced parental leave