Customer Excellence Agent
Lunar Group A/S is the Danish parent company of Lunar, a Nordic digital banking group offering retail and SME banking, banking infrastructure through Moonrise, investing, and crypto trading through Lunar Block.
Funding history
Projects
About Lunar Group A/S
Lunar Group A/S operates a Nordic financial-services ecosystem across Denmark, Sweden, and Norway. Its 2025 annual report describes three operating segments: retail banking, SME banking, and Moonrise banking infrastructure for fintechs, PSPs, and enterprises. The group includes Lunar Bank A/S, Lunar Block A/S, Lunar Journey AB, and Moonrise Banking Services A/S.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle customer calls and emails, helping with app questions and account issues while turning frustrating moments into positive experiences. You will meet quality and efficiency targets, collaborate with colleagues, share learnings, identify patterns, and suggest improvements. You will work on-site in Copenhagen Monday to Friday from 8 to 4.
Requirements
- Full professional proficiency in written and spoken Danish
- Solid working English
- Strong communication skills
- Customer-focused problem-solving approach
- Curiosity and proactivity
- Comfort working in KPI-driven environments
- Commitment of at least one year
- No prior customer service experience required
- Must not be registered in RKI
- May need to provide criminal record information depending on employment-country regulations
Responsibilities
- Handle customer calls and emails
- Help customers with app questions and account issues
- Meet quality and efficiency targets including talk time message resolution and CSAT
- Share learnings and support colleagues
- Identify patterns and suggest improvements
Benefits
- Free gym access
- Social events
- Pension
- Health insurance
- Enhanced parental leave
