Customer Center Specialist
UniCredit is a pan-European commercial bank serving individuals, businesses and institutions across Italy, Germany, Austria, and Central and Eastern Europe.
About UniCredit
UniCredit is a Milan-headquartered European banking group providing corporate, individual and payment solutions to more than 20 million clients. It currently maintains digital-asset capabilities including crypto-linked investment products, asset tokenisation, DLT settlement initiatives and an investment in BlockInvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support existing bank clients with their needs, questions, and issues through calls, email, and online banking messages. You will provide service advice and introduce relevant banking products and services. You will work with digital client communications and build your knowledge of customer communication and banking.
Requirements
- Czech language proficiency
- Computer skills
- Social media familiarity
- Interest in banking, banking products, and daily client contact
- Completed secondary education examination or university education
- English language skills are advantageous
Responsibilities
- Support existing clients with requests, questions, and issues
- Provide service advice and offer banking products and services
- Communicate with clients by phone, email, and online banking
- Respond to client inquiries
- Develop customer communication and banking knowledge
Benefits
- Cafeteria allowance
- Employer-paid meal card
- 25 days of vacation
- Birthday leave
- Regeneration days and sick days
- Weekend-work premiums and compensatory leave
- Home office or teleworking after onboarding
- Managed shift planning
- Modern laptop and wireless headset equipment
- Sports events, Christmas party, team offsite, and group meetings outside the Czech Republic