Telesales Specialist

Skills

About the Role

You will advise customers on financial products by phone, identify needs from assigned customer data, and support customers before, during, and after sales. You will update call outcomes in the management system, meet telesales quality and KPI targets, coordinate contracts and customer requests, and complete other tasks assigned by your manager.

Requirements

• College or university degree.
• Six months to three years of experience in telesales, telephone sales, or customer service; new graduates pursuing sales careers are also considered.
• Clear voice and strong communication and persuasion skills.
• Proficiency with office software.
• Experience with CRM systems is preferred.

Responsibilities

• Advise customers on financial products by phone using allocated customer lists.
• Proactively contact customers and identify needs from available customer data sources.
• Support customers before, during, and after sales, including renewals and cross-selling.
• Update customer information and call results in the management system.
• Meet telesales KPIs and call-quality targets while following company procedures.
• Coordinate with relevant departments to complete documentation, contracts, and customer requests.
• Complete other tasks assigned by the manager.

Benefits

• Work from home every Wednesday.
• Laptop or work equipment provided.
• Thirteenth-month bonus.
• Statutory insurance and Bao Viet personal insurance.
• Team building, company trips, and employee engagement activities.