Technical Support Specialist German Speaking
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate complex platform issues and own cases through resolution. You will reproduce problems, analyse logs, data, configurations, HAR files, and network traffic, then apply fixes or workarounds where possible. You will escalate clear diagnostic findings to Engineering, validate patches, document solutions, and work with Product and Engineering on bugs and improvements.
Requirements
- Minimum 5 years of technical support or similar customer-facing technical experience
- Troubleshooting and problem-solving skills
- Verbal and written communication skills
- Experience diagnosing and resolving technical issues remotely
- SSO and WorkOS configuration and troubleshooting
- REST API and Postman experience
- Datadog monitoring and debugging experience
- SaaS platform support and administration experience
- HAR file and network-traffic analysis
Responsibilities
- Investigate and troubleshoot complex platform issues
- Apply fixes, configuration changes, and validated workarounds
- Escalate issues to Engineering with diagnostic details and impact assessments
- Reproduce reported issues to identify root causes
- Analyse logs, data, and customer configurations
- Validate fixes and patches and confirm resolution with customers
- Document findings, solutions, and technical procedures
- Collaborate with Product and Engineering to report bugs and suggest improvements
Benefits
- Stock options
- Paid parental leave
- 25 days of annual leave
- Public holidays
- Paid sick leave
- Regular social events
- Referral scheme
- Computer and monitor