Technical Support Engineer
The Open Platform builds infrastructure and consumer applications on the TON Blockchain to drive crypto adoption through Telegram. It provides SDKs, APIs, wallets, and other Web3 tools for builders, while supporting companies in the Telegram and TON ecosystem through TOP Labs.
Maintainer signals as of 9/2/2026
Funding history
Investors
Projects
About The Open Platform
The Open Platform develops TON Blockchain infrastructure and consumer applications for Telegram’s global user base. Its products include TON API, TAC for deploying EVM smart contracts on TON, STON.fi swap infrastructure, PlayDeck gaming tools, Getgems, and Wallet in Telegram. The organization serves Web3 developers, crypto users, and companies building products for the Telegram and TON ecosystem, and operates TOP Labs as a venture-building platform.
Skills
About the Role
You will investigate technical issues across systems, respond to alerts and incidents, trace microservice requests through logs, resolve payment discrepancies, and help unblock colleagues and support teams. You will perform daily health checks, follow applicable runbooks, and improve documentation based on your investigations.
Requirements
- At least 2 years of L2 technical support experience
- Experience with fintech products
- Strong SQL skills
- Understanding of RDBMS concepts
- Knowledge of web applications HTTP REST APIs and client-server interaction
- Understanding of microservices architecture
- Basic scripting and command-line knowledge
- Basic understanding of blockchain technology
- Ability to work with AI tools and verify AI answers
- English proficiency at B1 level or higher
Responsibilities
- Investigate technical issues and respond to incidents
- Analyze microservice logs and trace requests end to end
- Assess monitoring alerts and escalate incidents when needed
- Investigate and resolve payment discrepancies
- Handle requests from L1 support and compliance teams
- Run daily platform health checks
- Follow team runbooks
- Improve documentation based on investigations
Benefits
- Regular performance reviews
- Remote work setup with access to hubs in Dubai Yerevan London and Belgrade
- Medical expense compensation
- Access to advanced AI models via mira.tg
- 28 calendar days of paid vacation annually
- 14 days of paid sick leave annually
