Technical Support Engineer
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support merchants and commercial teams with reconciliation, payouts, settlements, and payment status issues in Portuguese and English. You will advise financial teams, analyze pain points, collaborate on product improvements, explain APIs and integration methods, support the merchant lifecycle, and communicate product feedback internally.
Requirements
- At least 3 years of experience as a Technical Support Engineer Technical Solutions Consultant or equivalent
- Experience with payments or financial products
- Availability to work 3 days on site in Morumbi São Paulo
- Excellent written and verbal English communication skills
- Affinity with APIs Postman and internet technologies
- Knowledge of HTML JavaScript and scripting
- Experience in the payments industry
- Strong finance and analytical skills
- Familiarity with accounting systems
- Strong merchant-facing communication skills
- Ability to make quick decisions under pressure
- Ability to work independently and handle ambiguity
Responsibilities
- Support merchants with reconciliation payout settlement and payment status issues
- Communicate with merchants in Portuguese and English by email and phone
- Advise financial teams on platform products and features
- Analyze merchant pain points
- Collaborate with finance product and development teams on improvements
- Provide expertise on APIs integration methods and best practices
- Support the full merchant lifecycle
- Advocate for products and communicate merchant feedback
Benefits
- Relocation package for candidates located 150 km away from São Paulo if needed