Technical Support Engineer
Plaid is a financial data network and fintech infrastructure company that helps people securely connect financial accounts to digital financial services.
Maintainer signals as of 9/2/2026
Funding history
Projects
About Plaid Inc.
Plaid provides developer infrastructure and financial tools for account connectivity, financial data access, bank payments, identity verification, AML monitoring, credit and underwriting, and fraud prevention. Its network supports thousands of fintech companies and more than 12,000 financial institutions across the United States, Canada, the United Kingdom, and Europe.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer issues from their first symptom through resolution while communicating with customers and internal stakeholders. You will respond to Zendesk tickets, troubleshoot issues with internal tools and documentation, escalate complex problems, support customer escalations, contribute to process improvements and collaborate on issue resolution.
Requirements
- 2+ years of experience in a customer facing role
- 6+ months of experience with REST APIs SQL CSS HTML and JavaScript or Python
- Knowledge of ticketing systems such as Zendesk or Linear
- Knowledge of data visualization tools such as Databricks
- Preferred 6+ months supporting technical projects or process improvement
- Strong written and verbal communication
- Ability to work independently and manage multiple priorities
- Interest in financial services and technical support
Responsibilities
- Interface with customers through Zendesk tickets
- Troubleshoot customer issues using internal tools and documentation
- Escalate issues to Engineering or Partnership teams
- Respond to more than 10 customer tickets per day while meeting quality standards
- Contribute to tooling documentation and process improvement projects
- Assist go to market teams with customer escalations
- Collaborate with EPD teams on issue resolution
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
