Technical Quality Program Manager
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage product-quality support experiences and workflows, improve bug-reporting and feature-request funnels, and use data to prioritize issues. You will coordinate with product and engineering on bug and incident management, documentation, training, QA processes, and customer-impacting resolutions.
Requirements
- 3-5 years in customer support operations, product operations, technical support, customer experience, or a related field
- Experience using AI to streamline cross-functional programs or processes
- Experience working with engineering, product, and customer-facing roles
- Experience solving ambiguous problems using data
- Experience tracking and analyzing operational metrics and KPIs
Responsibilities
- Manage product-quality support experiences and internal workflows
- Improve bug-reporting and feature-request intake, escalation, tracking, and follow-up
- Recommend data-informed approaches to prioritizing requests and resolving quality issues
- Improve bug management tooling, processes, and training
- Improve incident management workflows and escalation paths
- Maintain documentation, training, and QA processes
- Advocate for customer needs with CX and product partners
Benefits
- Equity