Technical Operations Manager

Skills

About the Role

You will lead and grow a team of Technical Operations engineers, set quarterly goals, and deliver infrastructure projects on time. You will run SEV-0/1 incident response, coordinate stakeholder communications, own SLOs/SLAs, reduce toil through automation, and align cross-functionally to resolve issues rapidly.

Requirements

• 3+ years (M3) or 5+ years (M4) managing SRE/DevOps/TechOps teams
• Hands-on experience with Linux and Kubernetes
• Experience with cloud providers: AWS, GCP, OCI, or Azure
• Experience with observability tools: Prometheus, Grafana, or Datadog
• Proven incident command experience leading SEV-0/1 responses and writing RCAs
• Experience owning SLOs/SLAs, on-call scheduling, and workload distribution
• Cross-functional collaboration with Product, Engineering, Security, and Support
• Strong communication skills for engineers, executives, and customers

Responsibilities

• Set quarterly goals and run sprints to deliver infrastructure projects and upgrades
• Maintain SLAs and SLOs and drive platform reliability to 99.99%+
• Coordinate and lead SEV-0/1 incident responses, stakeholder communications, and post-mortems
• Hire, mentor, run performance reviews, and grow Technical Operations engineers
• Champion automation initiatives to reduce toil and increase engineer leverage
• Align with Product, Engineering, Security, and Support to prioritize and resolve issues

Benefits

• Quarterly bonus eligibility
• Remote-first work (async culture, follow-the-sun coverage)
• Competitive benefits package in all locations