Tech Ops Intern Web3
BNB Chain is a community-led blockchain ecosystem powered by BNB, composed of BNB Smart Chain (L1), opBNB (L2) and BNB Greenfield (storage). In 2024, Beacon Chain functions fused into BSC.
Projects
About BNB Chain
BNB Chain is an open, permissionless blockchain ecosystem for building Web3 apps. It includes BNB Smart Chain (EVM L1), opBNB (L2), and BNB Greenfield for decentralized storage, all powered by the BNB token. The network rebranded from Binance Chain/Smart Chain to BNB Chain in 2022, and in 2024 migrated Beacon Chain staking/governance to BSC as part of the BNB Chain Fusion.
Skills
About the Role
You will support Web3 users and operations across community platforms, blockchain infrastructure, and AI-powered support workflows. You will troubleshoot technical issues, build and maintain Telegram Bots and Mini Apps, coordinate urgent incidents, improve support documentation, and keep stakeholders informed through resolution.
Requirements
- Working knowledge of Web3 and public blockchain ecosystems, including nodes, chain synchronization, wallets, and on-chain transactions.
- Familiarity with RPC usage and troubleshooting approaches.
- Experience operating or administering Telegram and Discord communities or support channels.
- Proficiency in Python, Java, JavaScript, or another mainstream programming language.
- Ability to develop, maintain, debug, test, and troubleshoot Telegram Bots and Telegram Mini Apps.
- Logical thinking, problem-solving, communication, and collaboration skills.
- Availability to work five days per week.
Responsibilities
- Operate Web3 community and support channels on Telegram and Discord and follow up on user questions.
- Triage blockchain node, RPC, chain synchronization, and on-chain development issues; gather logs and reproduction steps; and coordinate with relevant teams.
- Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps.
- Organize and improve the AI support knowledge base, including common questions, troubleshooting steps, and response workflows.
- Respond to urgent issues, assess scope, reach responsible owners, and keep stakeholders updated through resolution.
- Document investigations and solutions for recurring issues.