Forward Deployed Analyst
6 hours agoSeniorSalary: 120K - 135KNew York City, NY; San Francisco, CA; Seattle, WAOnsiteOperationsJobs by Gradial
GradialVisit Gradial website
AI-native marketing operations platform for enterprise teams.
Seattle, Washington, United States
About Gradial
Gradial provides AI agents and governed workflows that automate enterprise marketing execution across content, campaigns, assets, pages, email, localization, quality assurance, and connected systems such as CMS, DAM, ticketing, design, CDP, and marketing-automation tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support customer implementations by configuring workflows, validating deployments, and delivering solutions. You will investigate product issues, perform QA testing, maintain implementation documentation, analyze product usage, configure integrations, automate manual work, and improve operational processes.
Requirements
- 2+ years of experience in technical support, business analysis, product operations, consulting, implementation, or a similar technical role
- Analytical and problem-solving skills
- Ability to learn software platforms and technical concepts quickly
- Written and verbal communication skills
- Organization, attention to detail, and ability to manage multiple priorities
- Must be located in Seattle, New York City, or San Francisco
- Legal authorization to work in the United States without current or future employer sponsorship
Responsibilities
- Support customer implementations through workflow configuration, deployment validation, and solution delivery
- Troubleshoot product issues and reproduce technical problems with Engineering
- Perform QA testing for features, releases, and customer configurations
- Build and maintain implementation documentation and operational playbooks
- Analyze customer requests and product usage for trends and improvement opportunities
- Configure integrations across CMS, DAM, and marketing technology platforms
- Automate manual processes using AI tools, scripts, and internal workflows
- Partner on customer initiatives and product launches
- Support implementation, support, and product-operations projects
- Improve internal systems, documentation, and processes
Benefits
- Performance-based annual bonus
- Equity awards
- Medical, dental, and vision insurance fully covered for employees and 75% covered for dependents
- Fertility and family-planning support
- 401k retirement plan
- Unlimited PTO
- Paid sick leave
- Employee wellness programs
- Seattle office gym, sauna, and bike parking
- Free lunch three days a week at headquarters
- Flexible work hours