Team Lead Technical Support
Adyen is a Dutch financial technology company providing global payment acceptance.
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead a technical support team serving merchants and act as a subject matter expert on platform APIs technology and integration practices. You will set goals, shape support strategy, mentor team members, monitor KPIs, use data to improve performance, and resolve complex technical escalations.
Requirements
- At least 5 years of experience building and fostering technical support teams
- Experience leading or working with geographically dispersed teams
- Ability to design resilient procedures and workflows
- Ability to handle complex technical support escalations
- Ability to balance business and commercial needs with technical support strategy
- Knowledge of web technologies and technical concepts
- Experience with SQL, HTML, JavaScript, PHP, Java, and scripting
- Excellent written and verbal communication skills
- Prior fintech or payments experience is not required
Responsibilities
- Lead a technical support team serving merchants
- Provide subject matter expertise on platforms, APIs, technology stacks, and integration practices
- Set and communicate support goals and objectives
- Contribute to global technical support strategy
- Mentor team members and support their career development
- Monitor performance and operational success using KPIs and datasets
- Resolve complex technical escalations from merchants and executive leadership
