Technical Support Engineer
Plaid is a financial data network and fintech infrastructure company that helps people securely connect financial accounts to digital financial services.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Plaid Inc.
Plaid provides developer infrastructure and financial tools for account connectivity, financial data access, bank payments, identity verification, AML monitoring, credit and underwriting, and fraud prevention. Its network supports thousands of fintech companies and more than 12,000 financial institutions across the United States, Canada, the United Kingdom, and Europe.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer technical issues from initial report through resolution. You will troubleshoot integrations, communicate updates to customers and internal stakeholders, escalate issues when needed, and collaborate on tooling, documentation, and process improvements.
Requirements
- 2+ years of experience in a customer-facing role
- 6+ months of experience with REST APIs, SQL, CSS, HTML, and JavaScript or Python
- Knowledge of ticketing systems such as Zendesk and Jira
- Knowledge of data visualization tools such as Mode
- Based in the Pacific Time Zone and able to work Pacific Time business hours
- Strong written and verbal communication
- Ability to work independently, manage time, and balance multiple priorities
Responsibilities
- Respond to 10–12 customer tickets per day through Zendesk while meeting quality standards
- Troubleshoot customer issues using internal tools and documentation
- Escalate issues to Engineering or Partnership teams for resolution
- Improve internal and external processes with other technical support engineers
- Contribute to tooling, documentation, and process-improvement projects
- Assist go-to-market teams with customer escalations
- Collaborate with engineering, product, and design teams on issue resolution
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
