Team Lead – Payment Operations
Tazapay is a global payments company providing cross-border money movement.
Funding history
Investors
Projects
About Tazapay
Tazapay provides regulated global payment infrastructure for businesses operating across borders. Its unified platform supports payment acceptance, stablecoin-to-fiat conversion, multi-currency business accounts, treasury and FX management, local payment methods, hosted checkout, payment links, API integrations, and payouts in more than 100 currencies. The company also offers white-label collection and payout services for platforms, along with buyer protection, compliance, risk management, and fraud protection. Its stated customers include fintechs, Web3 platforms, marketplaces, travel companies, online gaming businesses, SaaS platforms, and digital-product providers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage end-to-end cross-border payment operations including collections, payouts, settlements, reconciliations, refunds and exceptions. You will keep transactions accurate and timely, investigate issues with root cause analysis, monitor SLAs and KPIs, collaborate with several teams, look for automation and AI opportunities, and maintain SOPs, dashboards and reports. The role is in Delhi with rotational shifts.
Requirements
- 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment
- Hands-on experience in cross-border payment operations
- Understanding of reconciliations, settlements, refunds and payment exception management
- Experience working with multiple business stakeholders
- Strong analytical, communication and problem-solving skills
- Rotational shift availability
Responsibilities
- Manage end-to-end cross-border payment operations including collections, payouts, settlements, reconciliations, refunds and exception handling
- Ensure timely and accurate execution of transactions
- Drive process improvements and workflow optimization
- Monitor adherence to SLAs, KPIs and operational controls
- Investigate payment issues, perform RCA and manage escalations
- Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance and Risk & Compliance
- Identify automation and AI opportunities to reduce manual effort
- Create and maintain SOPs, dashboards and operational reports
