Team Lead, Maintenance
Roofstock is a technology-enabled platform for investing in and operating single-family rental and build-to-rent residential portfolios.
About Roofstock
Roofstock supports residential real-estate investors across acquisition, property management, portfolio software, tenant screening, asset management, and dispositions. Its current portfolio brands include Mynd, Stessa, and RentPrep.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead a team of in-house techs and portfolio associates, mostly through administrative work with periodic site visits for quality assurance and coaching. You will coordinate maintenance efforts, serve as lead contact for emergencies, hire and onboard team members, review payroll, analyze reports, hold 1-on-1s, and travel to nearby markets to support and inspect work.
Requirements
- 3+ years management experience
- 5+ years experience in property maintenance for multi-family/single-family properties
- Advanced knowledge of HVAC, plumbing, electrical, and general repairs
- HVAC Type I and Type II or Universal certification strongly desired
- Mentoring, coaching, and team-building abilities
- Strong verbal and written skills
- Competency with technology systems for tracking, scheduling, and communication
- Valid driver's license and reliable transportation
- Authorized to work in the U.S.
Responsibilities
- Lead a team of in-house techs and portfolio associates
- Coordinate routine, preventive, and emergency maintenance for multi-family and single-family properties
- Serve as lead contact for emergency responses
- Interview and select candidates for the team
- Coordinate onboarding of new team members
- Analyze daily and weekly reports to identify risks and guide the team
- Lead termination processes per company policy
- Review and approve payroll for field team members
- Hold the team to service standards and productivity benchmarks with coaching and feedback
- Act as point of contact between field team and other departments
- Hold ongoing 1-on-1s for mentorship
- Travel to property locations and markets for support and inspections
- Perform quality assurance through site visits, ride-alongs, and reviewing work orders, inventory, and expenses
Benefits
- Generous PTO Policy
- 12 Paid Holidays
- Volunteer Time Off
- Paid Parental Leave
- 401k Program
- Health, dental, vision insurance
- Work & Wellness Stipend of $100/month for tools and equipment
