Product Engagement Manager, User Operations
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead a team of Product Engagement Specialists ensuring smooth product launches, connecting product teams and support operations. You'll set strategy, coach the team, build a Voice of the User program, monitor post-launch performance, and document repeatable launch procedures, while still doing individual contributor work.
Requirements
- Experience leading product enablement or launch-readiness functions at scale in customer support
- Experience shipping tooling or automations that reduced manual work
- Product management experience with automation and tool development
- Strong cross-functional relationships
- Ability to manage multiple projects with competing deadlines
- Clear communication of technical concepts and customer pain points
Responsibilities
- Lead a team coordinating product launches
- Set team strategy and priorities and allocate capacity
- Coach and develop the team
- Build a Voice of the User program with feedback loops
- Advocate for users in product and engineering discussions
- Partner with Product, Engineering, Marketing and Operations on launch goals
- Monitor post-launch performance and gather support data
- Document and standardize launch procedures
- Identify launch risks and propose solutions
- Report on feedback-loop performance and roadmap recommendations
Benefits
- Equity
- Performance-related bonus
- Medical, dental and vision insurance with HSA contributions
- Health FSA, Dependent Care FSA and commuter pre-tax accounts
- 401(k) with employer match
- Paid parental leave
- Paid medical and caregiver leave
- Flexible PTO
- 13+ paid company holidays and office closures
- Mental health and wellness support
- Employer-paid life and disability coverage
- Learning and development stipend
- Daily meals and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
