Strategic Customer Success Manager Italian Speaking
Synthesia is an active London-based enterprise AI video platform that lets businesses create, localize, manage, and publish videos using AI avatars and voiceovers.
Funding history
About Synthesia
Synthesia Limited provides browser-based AI video creation for business communications, training, sales enablement, marketing, and support. Its platform includes AI-assisted creation, avatars, voiceovers, translation/localization, collaboration, and publishing workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage Italian customer accounts, build trusted relationships, and drive customer value, retention, and growth. You will onboard clients, lead client check-ins, identify risks and opportunities, coordinate with sales, and perform light video editing on the platform.
Requirements
- Customer-facing experience in customer success, client service, account management, technical account management, implementation, or similar B2B SaaS roles
- Experience managing a book of business and KPIs
- Experience managing risk, forecasting, and growth opportunities
- Experience onboarding clients and leading client check-ins
- Fluency in Italian and English
- Based in Europe
Responsibilities
- Manage a book of business and related KPIs
- Manage risk, forecasting, and growth opportunities
- Build trusted advisor relationships with clients
- Onboard new clients and build key relationships
- Lead regular client check-ins on customer health and opportunities
- Perform light video editing using the platform
- Drive retention and growth for enterprise clients
- Ensure clients understand ROI and value
- Identify client risks and opportunities
Benefits
- Stock options
- Paid parental leave
- 25 days of annual leave and public holidays
- Cycle-to-work scheme
- Regular socials and company retreats
- Regular lunches
- Private medical insurance including mental health, dental, vision, cashback, and gym discounts
- Referral scheme
- Pension contribution or salary sacrifice
- Work-from-home setup