Special Projects Lead AI Agents Team
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build the operational foundation for AI Agent deployments and growth. You will lead business reviews, develop tools and processes, centralize knowledge, optimize hiring operations, and run cross-functional initiatives. You will take ideas from proof of concept to scalable programs and create deployment-focused content.
Requirements
- 4–8 years of builder, operator, and strategic experience in high-velocity environments
- Experience building playbooks, pipelines, automations, and scaled operational processes
- Experience in business operations, strategy and operations, chief of staff, product strategy, or product operations
- Strong communication skills
Responsibilities
- Own weekly business reviews and report on OKRs
- Design an AI-powered knowledge-management system
- Set documentation standards and accountability
- Develop internal tools and processes to scale the team
- Optimize hiring funnels and events
- Lead cross-functional product, go-to-market, and operations projects
- Develop initiatives from idea through proof of concept
- Drive content and thought leadership for AI Agent deployments
Benefits
- Medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite employees