Solutions Engineering Manager
Glean is an enterprise AI platform that connects company knowledge and systems to provide permission-aware search, AI assistance, and agents.
Funding history
About Glean
Glean develops enterprise Work AI software. Its platform provides enterprise search, a conversational AI assistant, and tools to build, govern, and orchestrate AI agents using a company’s connected data and permissions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and develop Solutions Engineers supporting enterprise customers. You will guide technical discovery, solution strategy, demonstrations, workshops, and pilots; establish operating rhythms with Sales; coach account teams; improve regional execution; and partner to resolve technical issues and improve customer outcomes. You will also contribute to hiring, capacity planning, and organizational design.
Requirements
- Experience hiring, developing, coaching, and retaining customer-facing technical talent
- Experience leading complex enterprise opportunities
- Business acumen connecting technical decisions to customer outcomes and sales strategy
- Technical fluency in APIs, integrations, cloud architecture, security, networking, and SaaS or hybrid environments
- AI fluency, including generative AI applications, evaluation, data, security, governance, and adoption
- Hands-on familiarity with GCP, AWS, or Microsoft Azure
- Experience with information security, cloud security, or audit frameworks is valuable
- Ability to communicate technical concepts to technical and non-technical stakeholders
- Project planning and execution skills
Responsibilities
- Lead, coach, and develop a team of Solutions Engineers
- Establish regional operating rhythms with Sales leadership
- Lead technical discovery, solution design, demonstrations, workshops, and pilots
- Coach the team on Command of the Message and MEDDPICC
- Build repeatable plays, enablement, and inspection mechanisms
- Guide account teams to expand customer adoption
- Partner to resolve technical issues and improve customer outcomes
- Contribute to hiring strategy, capacity planning, and organizational design
- Represent technical perspectives with customers and the technical community
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- Generous time-off policy
- 401k plan
- Home office improvement stipend
- Annual education stipend
- Annual wellness stipend
- Regular events
- Healthy lunches
Hiring Process
Brief AI-focused exercise or discussion.
