Solutions Consultant, Post Sales, Enterprise
Skills
Candidate Availability
Remote · Canada · RequiredRemote · Miami · RequiredRemote · New York · RequiredRemote · San Francisco · RequiredRemote · Toronto · RequiredRemote · United States · Required
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You partner with Account Managers to expand relationships with Enterprise and Strategic Enterprise customers through product demonstrations, use-case analysis, ROI assessments, technical scoping, and scalable architecture design. You advise on APIs, ERP integrations, HRIS connectors, configuration, and system architecture; troubleshoot blockers; support implementations; contribute to documentation; and channel customer feedback to Product and Engineering.
Requirements
- 4+ years in Solutions Consulting, Technical Consulting, Implementation, or a similar customer-facing technical role in SaaS or fintech
- Bachelor's degree in computer science, engineering, finance, business, or a related field
- Hands-on familiarity with ERP systems including NetSuite, Sage Intacct, Microsoft Dynamics, and Oracle Fusion
- Comfort with APIs, integration logic, and system architecture
- Experience running product demonstrations and translating technical capabilities into business value
- Strong communication skills
- Ability to work cross-functionally with Account Management, Product, and Engineering
- Ability to thrive in ambiguity and fast-paced environments
Responsibilities
- Partner with Account Managers to demonstrate new products and features to existing customers
- Evaluate customer requirements through use-case analysis, ROI assessments, and technical scoping
- Design and recommend Ramp architecture using APIs, ERP integrations, and HRIS connectors
- Advise customers and internal teams on integration, configuration, and system design
- Troubleshoot ERP and integration blockers
- Support Account Managers on technical workstreams
- Advocate for integration development alongside Product and Partners
- Channel customer pain points and feedback to Product and Engineering
- Contribute to internal documentation, tooling, and knowledge bases
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA up to $10,000 per year
- Parental leave up to 16 weeks at 100% pay
- Pet insurance
- In-office lunch, snacks, drinks, and more
- Relocation support to NYC or SF
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage up to $4,000 lifetime
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold with salary sacrifice option