Service Manager Robot Technicians
Figure is an AI robotics company developing general-purpose humanoid robots, embodied AI, and data-collection services for home and commercial use.
Funding history
About Figure
Figure develops the Figure 03 humanoid robot and Helix, its vision-language-action AI system, to autonomously perform household and commercial tasks. It also operates Index, a contributor network and app for collecting real-world task data.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead daily service and repair operations for humanoid robots, prioritize work to maximize uptime, and develop technician capability. You will establish safe repair procedures, manage service metrics, work with customers and engineering, and improve workflows using continuous-improvement methods.
Requirements
- Bachelor's degree or equivalent experience
- 5+ years of experience in service-focused, field service, technical repair, or manufacturing environments
- 2+ years leading technician teams
- Experience running service operations in a fast-paced, technology-driven environment with customer-facing responsibilities
- Experience using Lean or other continuous-improvement techniques
- Knowledge of business metrics for productivity, quality, and cost
- Written and verbal communication skills
- Valid driver's license
- Ability to travel to customer sites as needed
Responsibilities
- Lead daily service and repair operations
- Prioritize work to maximize robot uptime and turnaround time
- Hire, train, and mentor robot service technicians
- Build and enforce procedures for high-voltage, battery, and actuated systems
- Represent service quality to internal and commercial customers
- Monitor service trends and create service standards and processes
- Drive service KPIs for uptime, repair time, first-time fix rate, cost, and parts usage
- Improve complex workflows using Lean or similar methods