Service Cloud, Team Lead
Adyen is a Dutch financial technology company providing global payment acceptance.
Maintainer signals as of 9/25/2026
Projects
About Adyen
Adyen N.V. operates a unified financial technology platform for businesses. Its services cover online, in-person, and in-app payments; acquiring; payment methods; risk and authentication; platforms and marketplaces; payouts; card issuing; business accounts; capital; and liquidity management.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Lead the team responsible for designing, building, and evolving Customer Support systems across Salesforce Service Cloud, telephony, messaging, workforce management, quality assurance tooling, and AI capabilities. Develop team members, define the technology roadmap, guide architecture and integrations, manage stakeholder priorities, and establish KPIs for continuous improvement.
Requirements
- 7+ years of Salesforce experience with strong Service Cloud expertise
- 5+ years directly leading technical teams
- Expertise in Salesforce architecture, customization, automation, integrations, security, and governance
- Experience coaching and developing technical engineers and administrators
- Understanding of SDLC, Agile delivery, enterprise system integrations, and AI or automation initiatives
- Excellent stakeholder management skills
- Ability to bridge technology strategy with day-to-day execution
- Collaborative leadership and stakeholder influence skills
Responsibilities
- Lead, mentor, and develop Salesforce Developers, Administrators, Architects, and Business Analysts
- Optimize planning, release practices, and cross-functional collaboration
- Define and execute the Customer Support technology strategy
- Own the Service Cloud roadmap
- Partner with regional and functional stakeholders
- Guide Salesforce architecture, integrations, and best practices
- Establish KPIs for Support technology initiatives
Hiring Process
Adyen aims to respond to applications within 5 business days. The interview process typically takes about 4 weeks, though timing may vary by role.