Senior Solutions Engineer
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as a technical advisor to enterprise prospects and customers. You will partner with Account Executives to qualify solutions, architect generative AI experiences, build tailored demonstrations, and explain technical concepts to business and engineering stakeholders.
Requirements
- 4–6 years of customer-facing experience in a sales engineering or pre-sales role
- Strong interpersonal and teamwork skills
- Functional understanding of GTM systems and workflows
- 2+ years of AI sales engineering experience
- Experience in a high-growth startup environment
Responsibilities
- Partner with Account Executives to discover and qualify solutions that deliver customer return on investment
- Create and architect generative AI experiences for end users
- Develop custom demonstrations tailored to customer needs and value
- Communicate complex technical concepts to C-level decision makers, business users, and engineering stakeholders
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy
- 25 days of statutory leave for UK employees