Senior Renewals Operations Manager
Ping Identity provides an identity security platform for the digital enterprise, offering identity, access management, orchestration, and fraud prevention solutions. They serve large organizations across government, financial services, healthcare, retail, and media & telco sectors.
Maintainer signals as of 8/23/2026
Funding history
Investors
About Ping Identity
Ping Identity offers the Ping Identity Platform, an identity security solution providing capabilities for identify, manage, access, and govern needs, with support for any identity and any experience. The platform is powered by Helix, an AI engine driving intelligent identity services, and supports orchestration through a no-code, drag-and-drop interface, decentralized identity with reusable verified credentials, and fraud prevention capabilities. Ping Identity serves some of the world's largest organizations, including government agencies (e.g., State of Connecticut), financial services firms (e.g., Coast Capital), healthcare companies (e.g., Philips), retailers (e.g., Best Buy), and media & telco companies (e.g., The BBC), helping them reduce fraud, improve customer experience, and scale digital identity services across 6,500+ orchestrated capabilities and 350+ connectors.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own and improve the renewal operating model by mapping processes, removing bottlenecks, establishing governance, and leading change initiatives. You will build trusted reporting and forecasting, turn complex data into recommendations, identify practical AI and automation use cases, establish responsible safeguards, and coordinate operational improvements across business functions.
Requirements
- 5+ years of experience in renewals operations
- Experience leading process redesign, operational transformation, or change initiatives across multiple teams
- Strong reporting and analytics skills
- Ability to define metrics, assess data quality, and build dashboards
- Experience with CRM, customer success, business intelligence, or planning systems such as Salesforce, Anaplan, Gainsight, or Tableau
- Practical experience using generative AI, automation, or intelligent workflow tools
- Understanding of data governance, metric standardization, documentation, and operational controls
- Project management, organization, and prioritization skills
- Exceptional written and verbal communication skills
- Strong problem-solving skills and sound judgment
- Subscription, SaaS, or technology business experience preferred
- Experience with Excel, Google Sheets, data visualization, workflow automation, or business intelligence tools preferred
- Experience with renewal forecasting, churn reporting, save-potential analysis, or executive operating reviews preferred
- Experience with AI governance, prompt standards, evaluation methods, or human-in-the-loop reviews preferred
- Change management, project management, analytics, or AI-related certification preferred
Responsibilities
- Own and improve the end-to-end renewal operating model
- Map processes and remove bottlenecks and control gaps
- Lead cross-functional process changes through implementation and measurement
- Establish process ownership, documentation, service expectations, and success metrics
- Build renewal dashboards and reports
- Deliver operational and executive reporting with actionable insights
- Improve forecast accuracy and renewal data quality
- Identify and prioritize AI and automation use cases
- Design AI-enabled workflows for analysis and decision support
- Evaluate AI outputs for accuracy, relevance, bias, and consistency
- Establish human review, privacy, security, and data-quality safeguards
- Lead requirements gathering, process reviews, and implementation planning
- Communicate progress, risks, decisions, and business impact
Benefits
- Generous paid time off and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Regular company and team bonding events
- Global volunteering and community initiatives
