Senior Platform Operations Specialist
Tide is a UK business-banking fintech for small and medium enterprises (tide.co), a Speedinvest portfolio company.
About Tide
Tide is a UK financial-technology company providing business banking and financial services to small and medium enterprises (tide.co). It is a portfolio company of Speedinvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the operational performance of an SME loan platform and act as a bridge between sales, product, and engineering. You will manage platform revenue and lender relationships, identify improvement opportunities, reconcile revenue, build reports and dashboards, resolve incidents, and coordinate with cross-functional stakeholders.
Requirements
- At least 4 years of experience in platform operations revenue operations or business operations
- Financial services lending or fintech experience is preferred
- Strong Salesforce CRM skills
- Ability to build reports and dashboards
- Understanding of data models and data quality
- Experience working with Product and Engineering teams
- Ability to write requirements and prioritise work
- Basic understanding of integrations and APIs
- Experience diagnosing technical and operational issues
- Experience supporting root cause analysis
- Strong numeracy and analytical skills
- Strong attention to detail
- Excellent communication and influencing skills
- Fluent German and English
- Proactive and self-motivated approach
- Strong problem-solving skills
- Ability to work through ambiguity and competing priorities
Responsibilities
- Own platform-driven revenue performance
- Manage day-to-day lender relationships
- Improve conversion decisioning and payout performance
- Identify platform improvements and work with Product and Engineering to deliver them
- Reconcile platform and sales revenue
- Report and present platform performance
- Build dashboards and performance tracking tools
- Implement process improvements
- Monitor diagnose and resolve platform issues
- Support post-incident reviews and root cause analysis
- Collaborate with Sales Product Engineering Partnerships Finance and Member Support
Benefits
- DeutschlandTicket
- Urban Sports Club Membership M
- 25 days paid vacation per year
- 3 additional paid leave days for voluntary work or further education
- Professional development budget
- Extended parental leave
- Four-week sabbatical after three years of tenure
- Mental health support through Plumm
- One-time home office budget
