Associate Business Operations
Liminal provides institutional digital-asset custody and wallet infrastructure. Its platform offers MPC and multisig wallets, custody, staking, compliance, transaction governance, automation, and APIs for banks, exchanges, fintechs, and other digital-asset businesses.
Funding history
About Liminal
Liminal is an institutional crypto custody and wallet infrastructure company. It provides Wallet-as-a-Service, managed and self-custody solutions, MPC and multisig wallet technology, cold custody, institutional staking, HSM Vault, transaction screening, compliance integrations, policy-based governance, automation, and REST APIs through Liminal Express. Its clients include exchanges, OTC and brokerage firms, Web3 platforms, hedge funds, family offices, market makers, private equity and venture capital firms, banks, and other enterprises building on digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own and improve operational workflows across departments, create SOPs and playbooks, and reduce errors, delays, and manual work. You will manage cross-functional projects, track risks and dependencies, maintain dashboards and reports, support custody operations, reconcile assets, validate backup processes, streamline KYB, and identify automation opportunities.
Requirements
- 1 to 3 years of experience in Operations Program Management Consulting or similar cross-functional roles.
- Strong analytical process design and problem-solving skills.
- Experience in technology fintech SaaS or regulated environments is preferred.
- Excellent communication and stakeholder management skills.
- Hands-on experience with ClickUp Notion JIRA HubSpot Salesforce or operational dashboards.
- Ability to manage ambiguity and structure complex problems.
- Demonstrated ownership and end-to-end execution ability.
Responsibilities
- Own and optimize end-to-end operational workflows.
- Design and maintain SOPs playbooks and approval frameworks.
- Identify inefficiencies and reduce operational errors delays and manual work.
- Manage company-wide operational projects and compliance initiatives.
- Coordinate delivery across Product Engineering Customer Success Finance Risk and Compliance.
- Track progress risks and dependencies using ClickUp or similar tools.
- Maintain operational dashboards performance metrics and MIS reports.
- Lead root cause analysis for operational errors SLA breaches and customer-impacting issues.
- Update risk registers voice of customer records and incident logs.
- Collaborate on custody signing operations and complete compliant transaction signing within four hours.
- Perform reconciliation and proof of reserves for client assets and liabilities.
- Update SOPs runbooks and training materials.
- Test and validate backup and recovery keys.
- Streamline KYB processes for customer onboarding.
- Support internal audit reviews and compliance with controls and regulations.
- Document and obtain approvals for key management activities.
- Lead adoption of task management CRM and ITSM tools.
- Identify automation opportunities and partner with technology teams on internal platforms.
