Senior Partner Success Manager
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
As a Senior Partner Success Manager, you'll be the face and voice of Via for our partners both internally and externally. You'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as your partners' trusted advisor, providing strategic guidance on operational, go-to-market, and product-related issues, while championing new products and capabilities internally to help expand each partner's service size and scope. This is a remote-first role based in the US Central region, with a preference for candidates in Chicago or the broader Midwest, though other locations including Texas are open for consideration.
Requirements
- Minimum of 6+ years of relevant work experience, including client facing experience
- Relationship builder who remains calm and collected when facing crisis or criticism
- Quantitatively-inclined and data savvy, able to draw insightful conclusions from complex data sets
- Reliable, motivated self-starter with a growth mentality who thrives in fast-paced environments
- Excellent team player and mentor to others on the team
- Comfortable with frequent travel
Responsibilities
- Develop a vision and strategy for partners by assessing their strengths and weaknesses to help them set and achieve ambitious goals
- Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing opportunities for service growth and revenue generation
- Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve quality, efficiency, and growth
- Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership
Benefits
- Free medical plans
- 401K matching