Senior Operations Analyst, User Safety & Risk Operations
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own ambiguous, high-priority safety and risk problems, analyze structured and unstructured data, build lightweight workflows and AI-assisted tools, lead sensitive investigations and launch-readiness work, and turn manual efforts into scalable mechanisms. The role may involve exposure to sensitive content.
Requirements
- 8+ years of experience in trust and safety operations, investigations, incident response, product operations, technical program management or similar field
- Track record as a generalist delivering with limited structure
- Highly data savvy with qualitative and quantitative analysis
- Technically fluent with AI tools, dashboards and data tooling
- Strong judgment in sensitive situations
- Clear written communication
Responsibilities
- Own ambiguous safety and risk problems from definition through execution
- Analyze structured and unstructured quantitative and qualitative data
- Build and test lightweight workflows, tools and automations
- Turn one-off insights into scalable operating mechanisms
- Lead sensitive investigations, incident response and launch-readiness work
- Work with cross-functional and external partners to resolve operational gaps
- Measure outcomes and adjust quickly
- Coach junior operators
Benefits
- Equity
- Performance-related bonus
- Medical, dental, and vision insurance with employer HSA contributions
- Pre-tax Health FSA, Dependent Care FSA and commuter accounts
- 401(k) with employer match
- Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
- Paid medical and caregiver leave up to 8 weeks
- Flexible PTO for exempt employees
- 13+ paid company holidays and company office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
