Senior Manager, HR Operations Business Analyst
Fidelity Investments is a privately held, Boston-headquartered financial services company providing investing, trading, retirement, wealth management, brokerage, workplace benefits, custody and clearing, and digital-asset services.
About Fidelity Investments
Fidelity serves individual investors, employers, wealth-management firms, institutions, innovators, and charitable donors through diversified financial-services businesses. Current offerings include brokerage and trading, mutual funds and exchange-traded products, retirement and workplace savings, financial planning and advice, wealth management, institutional custody and clearing, and crypto/digital-asset products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will blend business analysis, process improvement and program management to help HR operations scale and improve employee experiences. You will be deployed to high-priority initiatives and cross-functional projects, build business cases and process maps, and deliver executive-ready presentations while partnering with Enterprise HR, Analytics, Finance, Legal and business leaders.
Requirements
- Bachelor's degree or equivalent with 6+ years in program management, business analysis, HR operations or related functions
- Proficiency in Microsoft Office, Excel and PowerPoint
- Ability to navigate ambiguity and manage competing priorities
- Experience building business cases, decision frameworks and process maps
- Ability to influence outcomes without direct authority
- Experience analyzing operational processes and workforce data
- Knowledge of HR systems and data management practices preferred
Responsibilities
- Lead continuous improvement efforts that enhance efficiency, compliance, service delivery and employee experience
- Identify opportunities to automate, simplify or standardize HR processes
- Develop executive-ready communications, presentations and status updates
- Serve as a trusted advisor on operational strategy, program governance and execution planning
- Support annual planning, workforce initiatives and strategic HR projects
- Influence decision-making to align collaborators on priorities and trade-offs
- Flex between multiple workstreams and adapt to shifting priorities