Senior Manager Customer Success
Dexterity is an enterprise Physical AI and robotics company deploying AI-powered industrial robots for logistics and manufacturing operations.
Funding history
Investors
About Dexterity, Inc.
Dexterity develops a full-stack Physical AI platform, including its Foresight world model and Mech industrial robot, for production material-handling work such as trailer loading and unloading, palletizing, depalletizing, aircraft loading and unloading, and singulation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage assigned customer relationships throughout their contract lifecycle, including onboarding, training, and support. You will oversee deployment activities, analyze KPIs and customer touchpoints, recommend process improvements, coordinate stakeholders, manage timelines and risks, and identify expansion opportunities.
Requirements
- Bachelor's degree in engineering, business management, or a related field
- 10+ years of total experience
- 5+ years of Customer Success Management, Business Development, or Strategic Account Management experience
- Customer-facing communication skills for complex technical products
- Program management experience leading complex technical programs
- Conflict-resolution skills
- Sales and business development skills
- Ability to collaborate in a matrix environment
- Ability to travel approximately 30% to customer locations
- Ability to work varying schedules, including nights, weekends, and holidays, when needed
Responsibilities
- Align stakeholders through synthesized data, critical updates, and clear communication
- Build strategic customer relationships and advise customers on best practices
- Manage customer onboarding, training, and ongoing support
- Support and occasionally manage robotics deployment programs
- Analyze KPI trends and recommend process improvements
- Map customer touchpoints, identify gaps, and create future-state plans
- Identify upsell and cross-sell opportunities
- Coordinate vendors, internal teams, schedules, and contractual obligations
- Escalate customer issues as needed
- Schedule customer check-ins and maintain customer records, reports, and presentations
Benefits
- Equity grants
- Benefits
- Wellness resources
Hiring Process
Applications may be reviewed with AI tools; resumes and responses may be analyzed, and application materials assessed for inconsistencies or verification signals. The recruitment team uses these tools, while final hiring decisions are made by humans.