Senior Consultant
Legion lets users access early token sales and startup equity by using a reputation score to qualify for allocations.
Funding history
Projects
About Legion
Legion is a merit-based fundraising platform that gives users access to curated early token sales and startup equity. Users connect accounts to generate a Legion Score, which influences allocation access. The platform aligns with MiCA to support compliant sales and helps founders select investors based on transparent track records and contributions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the evolution of Legion's implementation methodology, drawing on lessons learned, and help ensure Consultants achieve consulting certifications that support customer goals defined in statements of work. As an individual contributor, you will lead customers through implementing well-designed workforce management solutions that streamline operational efficiency. During implementation, you'll configure, test, and deliver the system, and support customer training, while managing multiple concurrent enterprise projects and facilitating workshops and discussions with customers.
Requirements
- 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
- Bachelor's degree or equivalent experience
- Highly motivated, enthusiastic team player driven by delighting customers
- Exceptional situational presence, relationship building, intellect, ethics, and judgment
- Polished English language communicator, persuasive presenter, and innately organized with superb negotiation and diplomacy skills
- 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success (preferred)
- Workforce management planning experience in a retail environment (preferred)
- Experience mentoring and training software implementation Consultants (preferred)
Responsibilities
- Promote the evolution of the Legion Implementation Methodology and implement Agile standards for cloud delivery solutions
- Manage multiple concurrent enterprise projects, leading all implementation project phases
- Ensure a smooth implementation and adoption of the Legion platform
- Configure Legion products according to the solution blueprint
- Provide configuration reviews and configuration knowledge transfers to the customer
- Assist customers with software testing and roll-out activities such as data loads and system initialization
- Deliver live customer training for administrators and store managers
- Lead and facilitate discussions and workshops with the customer
- Oversee configuration documents, tools, and methodologies including solution blueprint and enterprise configuration worksheet
- Define, manage, and deliver on customer expectations throughout the implementation process
- Work with teams within Legion to ensure implementation timelines and support SLAs are met
- Advocate customer needs within Legion to improve the product
- Maintain familiarity with compliance and labor laws affecting customers
- Complete ongoing education on industry trends, technology, and the Legion product
- Provide leading practices to maximize customer value from their Legion solution
- Set and manage customer expectations
- Implement processes that support efficient execution of implementation methodology phases
- Define consulting leading practices and create certification and training strategies
- Support a Center of Excellence for consulting standards and governance
- Prevent scope creep
- Use Legion project management tools to manage configuration tasks
- Maintain product expertise in core Legion modules
- Grow product knowledge through regular release training
- Communicate upcoming release themes and dates to customers
- Identify, report, and prioritize bugs and enhancements
Benefits
- Health Benefits
- Paid Time Off and Paid Holidays
- Equity
- Monthly Wellness Reimbursement
- Meal Vouchers
