Onboarding Operations Specialist
Squads helps teams manage digital assets securely through smart accounts, providing enterprise-grade security and controls for blockchain operations.
Maintainer signals as of 8/14/2026
Funding history
Projects
About Squads
Squads builds smart contract wallet infrastructure for managing digital assets on Solana. The protocol enables secure multi-signature control, customizable permissions, and spending limits for enterprise operations. Teams can manage treasuries, program authorities, and validators through an intuitive interface built on formally verified smart contracts.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own business customer onboarding from the first document request through account activation. You will conduct KYC and KYB reviews, verify entities and beneficial owners, assess risk, escalate higher-risk cases, communicate with customers and partners, resolve documentation issues, and improve onboarding processes through controls and automation.
Requirements
- 2+ years in KYC, KYB, onboarding, or a first-line compliance function
- Working knowledge of customer due diligence requirements across more than one jurisdiction
- Hands-on experience verifying business entities and beneficial ownership
- Exceptional written and verbal communication
- Experience managing high case volume with competing priorities
- Autonomous work style in a fully remote environment
Responsibilities
- Own customer onboarding from the first document request through account activation
- Conduct KYC and KYB reviews of business entities
- Review corporate structures, beneficial ownership, and source of funds
- Apply onboarding requirements across multiple jurisdictions
- Ensure accounts clear applicable partner requirements
- Apply risk-based judgment as a first line of defense
- Escalate higher-risk cases with clear recommendations
- Coordinate with external partners on onboarding matters
- Respond accurately and completely to partner information requests
- Guide customers through onboarding requirements
- Resolve documentation issues in writing
- Coordinate with sales and the wider business team
- Identify onboarding friction and workflow failures
- Propose controls, process changes, and automation opportunities
- Convert manual onboarding work into product functionality
Benefits
- Equity
- Remote work
