KYC Client Facing Analyst
IG operates an award-winning trading platform and provides forex trading services, support, and educational resources through IG Academy.
About IG
IG is a trading-services company offering an award-winning trading platform, including forex trading services in the US. Its website highlights instant support and educational resources through IG Academy, and warns users about the risks of leveraged CFD trading.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will review exceptions for retail, corporate, and institutional customer accounts, communicate with clients and relevant internal and external parties through web chat and email, complete KYC reviews, identify risks and process gaps, create incidents, escalate system and process issues, perform quality checks, provide feedback, and support training and onboarding for colleagues.
Requirements
- Excellent interpersonal and communication skills
- Minimum 1 year of experience performing AML/KYC activities in the financial services industry
- Understanding of end-to-end KYC and client onboarding processes
- Strong operational, compliance, business, and reputational risk awareness
- Experience onboarding different client types
- Familiarity with AML/KYC regulations and industry guidelines
- Understanding of sourcing information from various data sources
- Fluency in English
- Excellent written and oral communication skills
- Attention to detail
- Ability to cope under pressure and adapt to a fast-paced environment
Responsibilities
- Identify exceptions in retail and institutional account-opening processes
- Act as the single point of contact for stakeholder inquiries
- Provide training to new joiners and support them as a buddy
- Provide process training to stakeholders
- Monitor regulatory, policy, and procedural requirements
- Own relevant procedural updates
- Create incidents and escalate system and process issues
- Keep management informed
- Meet targets, KPIs, SLAs, productivity, and quality standards
- Perform timely quality check analysis
- Provide feedback
- Work with internal and external audit teams
- Identify potential risks and process gaps
Benefits
- Hybrid working with 3 days in the office
- Matched giving for fundraising activity
- Flexible working hours
- Work-from-home opportunities
- Performance-related bonuses
- Insurance and medical plans
- Technical and leadership training
- LinkedIn Learning access
- Gym membership contributions
- Birthday leave
- Two days of volunteering leave per year
