Senior Consultant

Skills

About the Role

As a Senior Consultant, you will lead the evolution of the implementation methodology, learning from experience along the way. You will ensure consultants achieve the consulting certification needed to meet customer goals defined in each statement of work. Working as an individual contributor, you will lead customers through implementing well-designed workforce management solutions that streamline operational efficiency. Throughout implementation, you will configure and test the system, deliver it to customers, and support their training needs.

Requirements

• 5+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success
• Bachelor's degree or equivalent experience
• Highly motivated, enthusiastic team player, driven by delighting customers
• Exceptional situational presence, relationship building, intellect, ethics, and judgment that engenders credibility and trust
• Polished English language communicator, persuasive presenter, fast on your feet, and innately organized; superb negotiation and diplomacy skills
• 7+ years experience implementing software, configuring Workforce Management solutions, and/or in Customer Success (preferred)
• Workforce management planning experience in a retail environment (preferred)
• Experience mentoring and training software implementation Consultants (preferred)

Responsibilities

• Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions
• Manage multiple concurrent enterprise projects, leading all implementation project phases
• Ensure a smooth implementation and adoption of the Legion platform
• Configure Legion products according to the solution blueprint
• Provide configuration reviews and configuration knowledge transfers to the customer
• Assist customers with software testing along with roll-out activities such as data loads and system initialization
• Deliver live customer training for areas such as training the trainer for administrators and store managers
• Lead and facilitate discussions and workshops with the customer
• Oversee configuration documents, tools, and methodologies including solution blueprint and enterprise configuration worksheet
• Define, manage, and deliver on customer expectations throughout the implementation process
• Work with teams within Legion to ensure implementation timelines and support SLAs are met
• Advocate customer needs within Legion to ensure the product continues to improve
• Maintain familiarity with compliance and labor laws and how they impact customers
• Complete ongoing education to develop skills and knowledge in industry trends, technology, and the Legion product
• Provide leading practices to ensure customers maximize the value of their Legion solution
• Actively set and manage expectations
• Continually acquire knowledge about customers and solutions to grow adoption
• Implement processes that support efficient execution of implementation methodology phases
• Define consulting leading practices and create a certification and training strategy
• Support a Center of Excellence to improve organizational performance and maintain consulting standards
• Understand and prevent scope creep
• Use Legion project management tools to manage configuration tasks
• Maintain product expertise in core Legion modules for end users and configuration
• Grow product knowledge through regular release training
• Communicate upcoming release themes and dates to the customer
• Identify, report, and prioritize bugs and enhancements

Benefits

• Health Benefits
• Paid Time Off and Paid Holidays
• Parental Leave
• Equity
• Monthly Wellness Reimbursement
• Monthly Lunch on Legion