Senior Analyst Client Servicing
Nium provides global real-time payments infrastructure for businesses, banks, fintechs, marketplaces, payroll providers, and travel companies.
Projects
About Nium Pte. Ltd.
Nium is a global payments infrastructure company that enables businesses and financial institutions to collect, hold, convert, and disburse funds across borders. Its offerings include multi-currency accounts, global payouts, foreign exchange, beneficiary account verification, physical and virtual card issuance, stablecoin-backed cards, the Nium Portal, and APIs for payment integration. Nium serves banks, money transfer operators, marketplaces, payroll providers, spend-management companies, creator-economy platforms, airlines, hotels, and online travel agencies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a primary contact for enterprise-client inquiries, troubleshoot issues, and coordinate resolutions. You will assist with client onboarding and account support, communicate product updates, collect feedback, track performance metrics, analyze trends, provide insights, and work with internal functions to address client needs and escalations.
Requirements
- Bachelor’s degree.
- 3–5 years of client-servicing experience, preferably in B2B or enterprise payments.
- Familiarity with payment-processing technologies and global domestic payment systems.
- Communication and interpersonal skills.
- Empathy and active listening.
- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to work US shifts from 7 PM to 7 AM IST.
Responsibilities
- Act as the primary contact for client inquiries, troubleshoot issues, and coordinate resolutions.
- Assist with onboarding new clients and provide ongoing account support.
- Communicate product updates, enhancements, and industry developments.
- Gather client feedback to improve services.
- Track client performance metrics, analyze trends, and provide actionable insights.
- Collaborate with Operations, Compliance, Product, and Tech functions to address client needs and manage escalations.
Benefits
- Performance bonuses
- Sales commissions
- Equity for specific roles
- Recognition programs
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Year-end shutdown
- Hybrid work environment with three office days per week
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites