Sales Enablement Trainer
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design sales enablement programs, deliver training, support onboarding, and improve sales quality. You will use performance data and call recordings to identify gaps, provide feedback, and recommend process and KPI improvements.
Requirements
- Experience in sales enablement, training, or a related role in a fast-paced sales environment
- Knowledge of sales strategies, techniques, and CRM tools
- Experience with quality assurance frameworks and performance coaching
- Ability to design and deliver training for diverse audiences
- Communication and presentation skills
- Analytical skills
- Familiarity with banking or fintech
- Experience with Babelforce or similar call performance tools
- Sales training or coaching certification
Responsibilities
- Design and implement enablement strategies for the inside sales team
- Develop product knowledge materials and training sessions with product teams
- Create and maintain sales scripts, playbooks, objection-handling guides, and reference materials
- Track performance using sales tools and CRM platforms
- Deliver training on sales techniques, product knowledge, and compliance
- Support new agents through onboarding and transition into their product areas
- Identify skill gaps and tailor training programs with sales leaders
- Develop e-learning and microlearning resources
- Develop quality monitoring frameworks with the QA team
- Analyze sales data and call recordings to identify improvement opportunities
- Provide actionable performance feedback to team members
- Report quality metrics and recommend process and KPI improvements
Benefits
- 25 days paid annual leave
- 3 paid days off for volunteering or learning and development activities
- Extended maternity and paternity leave
- Personal learning and development budget
- Health and dental insurance
- Mental wellbeing platform
- Multisports card
- Food vouchers
- Office snacks, food, and drinks
- Work-from-home equipment allowance
- Flexible working from home
- Sabbatical leave
- Transportation bonus for hybrid-work commuting