Regional IT Manager
Wave Mobile Money is a financial technology company providing affordable mobile money services across Africa.
Funding history
About Wave Mobile Money Inc.
Wave Mobile Money builds and operates a mobile financial network intended to help make Africa the first cashless continent. Its consumer services enable users to deposit and withdraw money, send funds, pay bills, buy airtime, and access customer support through mobile applications and agents. Wave Business provides bulk payments, in-person merchant payments, cash collection tools, a business portal, and checkout APIs. The company serves consumers, agents, merchants, businesses, and other clients across multiple African countries.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Oversee IT Operations across several Wave countries, including Ivory Coast, Mali, and Burkina Faso. Manage infrastructure, local IT support, policies, security operations, vendors, technology investments, and budgets while improving efficiency and reducing risk.
Requirements
- Fluency in English and French.
- 5+ years as a Country IT Manager, ideally in a fast-paced office setting.
- Experience managing IT operations across regionally dispersed teams or offices.
- Experience managing and troubleshooting corporate applications such as GSuite.
- Network management experience with products such as Palo Alto, Cisco, or Sophos.
- Experience selecting, implementing, and managing endpoint management systems such as Jamf, Intune, BigFix, or SCCM.
- Experience with macOS, Windows, Android, and iOS.
- Advanced Excel and Google Sheets skills.
- Experience in telephony or telephony infrastructure management.
- Experience in process improvement and change management.
- Complex multi-stakeholder project management experience.
- Experience managing information security operations.
- Work authorization in Ivory Coast is required.
Responsibilities
- Own IT operations across multiple countries, ensuring 99.9% uptime for IT services, hardware, and core tools.
- Act as the primary escalation point for country-level IT issues and coordinate with local staff and vendors.
- Ensure employees across the region have the tools and equipment needed to work effectively.
- Develop and maintain IT playbooks, policies, and documentation.
- Ensure adherence to standardized onboarding, offboarding, infrastructure, asset management, and information security processes.
- Partner with Information Security to implement and uphold security policies.
- Advise IT and leadership teams on regional purchasing, infrastructure, and regulatory considerations.
- Identify resourcing gaps and drive hiring decisions for IT roles.
- Collaborate with People, Finance, and Operations teams to align IT with business goals.
- Review contracts, SLAs, renewals, and vendor performance.
- Evaluate technology investments and provide cost-benefit recommendations.
- Improve operational efficiency and reduce risk.
- Participate in security reviews, incident response discussions, and risk assessments.
- Support identity management, multi-factor authentication, endpoint security, and compliance initiatives.
- Analyze vendor reports, operational metrics, technology spending, and support trends.
- Own the IT budget for assigned countries.
Benefits
- Generous health insurance for employees and dependents.
- 26 weeks of parental leave for mothers and 4 weeks for fathers.
- Subsidized child care when returning to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
- Performance reviews twice a year with bonuses for strong performers.
Hiring Process
Fill out the application form and upload a resume in English and a cover letter describing your interest in Wave and the role. Applications are reviewed frequently.
