Program Relationship Manager
Zenus Bank is a Puerto Rico-chartered international digital bank providing cross-border USD banking, embedded accounts, payment rails, Visa card sponsorship, FX, compliance, settlement, and stablecoin infrastructure.
Funding history
Projects
About Zenus Bank
Founded in 2019, Zenus Bank operates as an International Financial Entity under Puerto Rico law and is regulated by OCIF under license IFE-061. Its current platform provides global USD accounts, embedded virtual accounts, cross-border payment rails, Visa debit/credit/corporate/crypto card programs, foreign exchange, compliance-as-a-service, 24/7 settlement, and USDC/stablecoin on-ramp and off-ramp capabilities. The bank describes itself as full-reserve and states that it is not FDIC-insured.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of fintech Program Managers using banking and payments infrastructure. You will coordinate onboarding, implementation, account services, payments, foreign exchange support, compliance reviews, and issue escalation. You will maintain CRM records, conduct relationship reviews, communicate partner feedback, and identify approved opportunities to expand services.
Requirements
- Three to five years of experience in relationship management, private banking, high-net-worth client services, commercial banking, or related financial services
- Experience delivering personalized service and managing complex client needs
- Communication, organization, problem-solving, and stakeholder management skills
- Familiarity with banking operations, domestic and international payments, and foreign exchange
- Working knowledge of KYC, AML, and client due diligence processes
- Ability to coordinate across teams and manage multiple priorities
- Comfort using digital banking platforms and CRM systems
Responsibilities
- Serve as the primary relationship contact for assigned Program Managers
- Coordinate onboarding and implementation across Compliance, Operations, Payments, Product, and Technology
- Provide relationship support for account services, payments, foreign exchange, and platform capabilities
- Track service requests, resolve issues, and coordinate escalations
- Conduct regular relationship reviews
- Help Program Managers understand documentation requirements, procedures, and available services
- Coordinate compliance information requests and periodic reviews
- Identify opportunities to expand relationships through approved products and services
- Maintain relationship records, action plans, and follow-up activities in the CRM
- Communicate partner feedback internally