Licensed Partnerships Account Manager
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
About the Role
You will serve as the primary contact for private-label lending partners. You will manage relationships, analyze performance, guide integrations and adoption, lead partner reviews and escalations, and coordinate internal teams to deliver measurable partner outcomes.
Requirements
- 3+ years of enterprise customer success, relationship management, or account management experience.
- Technical aptitude and ability to understand mortgage-related workflows.
- Written and verbal communication, presentation, and relationship-building skills.
- Ability to translate data into actionable insights.
- Success achieving and exceeding performance targets.
- Organizational skills and attention to detail.
- Ability to work in a fast-paced environment with multiple priorities.
- CRM discipline and dependable follow-through.
- Ability to travel up to 15%.
- Adherence to company security policies and data-handling procedures.
- Completion of mandatory security awareness training.
- Prompt reporting of suspected security incidents or suspicious activity.
Responsibilities
- Manage relationships with private-label lending partners.
- Track and interpret performance metrics to identify trends, opportunities, and risks.
- Collaborate with finance, legal, product, marketing, credit, and technical teams.
- Guide partners through integration, implementation, and adoption initiatives.
- Lead quarterly business reviews and partner discussions.
- Provide strategic insights and recommendations to partner leadership.
- Support escalations and coordinate resolutions with internal teams.
- Identify opportunities to increase engagement, expand use cases, and grow revenue.
- Maintain CRM records, operational consistency, and partner documentation.
- Represent partnerships at events and industry touchpoints.
Benefits
- Company equity in the form of RSUs.
- Medical, dental, and vision coverage with select plans fully employer-paid for employees and dependents.
- HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits.
- Employer-paid life and disability insurance.
- 11 observed holidays and PTO.
- Up to 12 weeks of paid family leave.
- Continuing education reimbursement.