Program Manager
Blockdaemon is an institutional-grade blockchain infrastructure provider, specializing in staking services across over 50 networks. They also offer a suite of APIs (RPC, DeFi, Wallet) to help developers and financial institutions access multi-chain data, build applications, and interact with Web3 services securely and efficiently.
Projects
About Blockdaemon
Blockdaemon provides secure, scalable blockchain infrastructure and Web3 services tailored for institutions and developers. Their offerings include a range of staking solutions like traditional and liquid staking, Nodes-as-a-Service, and Multi-Party Computation (MPC) wallets for secure key management. A core part of their service is a comprehensive API suite, featuring REST & RPC APIs for data access across 23+ protocols, a Wallet Transact API for building wallet applications, and a DeFi API for seamless interaction with decentralized finance. Blockdaemon serves a diverse clientele, including Fortune 500 companies, crypto exchanges, and global banks, emphasizing security, compliance, and 99.9% uptime. Through the acquisition of expand.network, they have further enhanced their DeFi capabilities to provide unified access to liquidity and cross-chain services.
Skills
About the Role
You will own the end-to-end delivery of the company's most strategic customer engagements, acting as the connective tissue between the company and its most important customers. You'll structure engagements, drive execution against a plan, and ensure flawless communication at every level, including with senior executives on both sides. You'll build and maintain detailed project plans, run a consistent cadence of engagement communication, and produce executive-ready reporting. You'll coordinate cross-functionally across many teams while managing multiple concurrent high-touch engagements, and you'll need to be based on the US East Coast with flexibility to work customer hours and travel as needed.
Requirements
- 6+ years of program or project management experience with large, complex, external-facing engagements
- Exceptional executive communication skills, written and verbal
- Proven ability to build and drive detailed project plans and hold cross-functional teams accountable without formal authority
- Strong track record of structuring ambiguous, complex engagements into clear plans, workstreams, and reporting cadences
- Strong risk and issue management discipline
- Calm, organized, detail-oriented operator
- Based in the US (East Coast), with flexibility to work customer hours across time zones and travel as needed
Responsibilities
- Own program management for a portfolio of Tier 1 customer engagements from kickoff through go-live and into steady state
- Build and maintain detailed project plans, tracking scope, milestones, dependencies, RAID logs, and owners
- Proactively drive execution, unblock work, and escalate appropriately when engagement health is at risk
- Serve as the primary program-level point of contact for customers, building trusted relationships with stakeholders up to executive sponsors
- Design and run a consistent cadence of engagement communication including status updates, steering committee meetings, and executive business reviews
- Produce clear, executive-ready reporting for internal leadership and customer executives
- Coordinate cross-functionally with Sales, Account Management, Solutions Architecture, Product, Engineering, Support, Operations, and Legal/Compliance
- Manage multiple concurrent high-touch engagements while prioritizing across competing timelines and stakeholder needs
- Own internal reporting on portfolio health, surfacing patterns, risks, and resourcing needs to leadership
Benefits
- Equity compensation
- Health cover
- 401k
- Flexible paid time off