Product Operations Specialist
Plaid is a financial data network and fintech infrastructure company that helps people securely connect financial accounts to digital financial services.
Maintainer signals as of 9/25/2026
Funding history
Projects
About Plaid Inc.
Plaid provides developer infrastructure and financial tools for account connectivity, financial data access, bank payments, identity verification, AML monitoring, credit and underwriting, and fraud prevention. Its network supports thousands of fintech companies and more than 12,000 financial institutions across the United States, Canada, the United Kingdom, and Europe.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own assigned products end to end as a technical partner. You will identify operational gaps, prepare teams for launches, create documentation and training, analyze customer feedback, improve cross-functional workflows, and define support strategies from testing through general availability.
Requirements
- Write clear, structured documentation for technical partners and senior decision-makers
- Use SQL to pull, join, and analyze operational metrics
- Have experience in technical support, solutions engineering, implementation, or product enablement
- Solve problems independently in ambiguous environments
- Build cross-functional relationships and influence change using data and clear reasoning
Responsibilities
- Drive product launch readiness by identifying and resolving documentation, tooling, and process gaps
- Build step-by-step guides, troubleshooting workflows, and training materials for customer-facing teams
- Analyze frontline feedback and operational data to quantify customer pain points
- Represent customer needs to Product Managers and inform the product roadmap
- Fix tooling and process bottlenecks across departments
- Define end-to-end support strategies from early testing through general availability
Benefits
- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan
