Product Operations Lead
Plaid offers a platform that enables applications to connect with users' bank accounts, facilitating a wide range of financial services. They provide tools for payments, personal finance management, credit, and more, serving clients like Moneybox, Western Union, and Affirm. Their core product is an API that provides access to a vast network of financial institutions, allowing developers to build financial products and services.
Funding
Projects
About Plaid
Plaid is a financial technology company that enables applications to connect with users' bank accounts. It allows consumers and businesses to interact with their bank accounts, check balances, and make payments through other financial technology applications. Plaid's network connects to over 12,000 financial institutions across 20 markets, serving a global user base of over 100 million. The company provides APIs for developers to build solutions for personal financial management, credit, payments, business finances, iGaming, and property management. Key products include Auth for account verification, Link for connecting accounts, Transactions for accessing financial data, Balance for real-time checks, Assets for verifying assets, and Identity for user verification. Plaid focuses on increasing conversion, fighting fraud, and providing clean, organized financial data for smarter underwriting and other financial services.
Skills
About the Role
As the founding Product Operations Lead, you will define and own the operational backbone of the Product organization. You'll work closely with Product, Engineering, Design, and Product Marketing to build the systems, cadences, and standards that help teams execute consistently and at high quality. You are a hands-on builder who enjoys operating from first principles and defining long-term strategy for your domain.
Requirements
- 8+ years of experience in Product Operations, Program Management, or a similar role
- Experience in fast-moving, product-led organizations with limited tolerance for unnecessary process
- Strong systems thinker who can design operating models that scale without adding bureaucracy
- Proven scrappy executor who takes ownership and gets things done
- Comfort operating in ambiguity and building from a blank page
- Clear, concise communicator with strong written and verbal skills
- Strong product instincts and empathy for Product Managers and cross-functional partners
- Prior technical experience and/or the curiosity to build a deep understanding of Plaid's products
Responsibilities
- Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking, in close partnership with Engineering Operations
- Design and run lightweight operating cadences such as planning cycles, product reviews, and execution check-ins
- Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
- Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
- Identify where automation, AI/agents, and other new workflows can materially change how product work gets done, and translate those ideas into adopted capabilities
- Partner with Product leadership to reinforce a high-performing product culture, both virtually and in-person
- Build systems that capture and share high-quality product work and decisions across teams, helping raise the bar and accelerate learning
- Own Product Manager onboarding and ongoing enablement, ensuring PMs ramp quickly and understand how great product work gets done at Plaid
Benefits
- Medical, dental, vision insurance
- 401(k)
- Equity