Implementation Specialist
Rain provides stablecoin-powered cards and payments infrastructure through an end-to-end platform. Their services include card issuance, on-ramps, wallets (accounts), and off-ramps, enabling faster, global transactions for fintechs, platforms, neobanks, wallets, exchanges, and institutions. They focus on speed, modularity, and compliance (KYC/AML, SOC 2), offering a developer-first API for quick launches and scalable solutions.
About Rain
Rain is a payments infrastructure company focused on stablecoin-native solutions, offering an end-to-end platform that supports card issuance, on-ramps to stablecoins, wallet accounts, and off-ramps to local currencies. Their technology enables organizations to connect users’ digital asset balances to branded card programs accepted by over 150 million merchants, and to move money across borders with increased speed, lower fees, and transparency. The platform is built with modular components to adapt to various product and business models, supports rapid deployment via a developer-first API and streamlined onboarding, and incorporates compliance features such as KYC, AML, program oversight, and SOC 2. Rain serves a wide range of clients, including fintechs, platforms, neobanks, wallets, exchanges, and global institutions, helping them deliver modern financial experiences with stablecoins.
Skills
About the Role
You will be a key player in our onboarding process across the platform, working closely with cross-functional teams including sales, solutions, operations, and compliance to ensure partners have a seamless experience and are fully supported in leveraging our offerings. You'll collaborate with internal teams, troubleshoot integration issues, analyze performance metrics, and help design onboarding workflows while partnering with product managers to define business requirements.
Requirements
- Bachelor's degree in Business, Analytics, Economics, or a related field
- 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company
- Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously
- Excellent communication skills and ability to work cross-functionally with diverse teams
- Ability to work independently and take ownership of tasks while collaborating with team members
- Experience in the financial services or credit card industry (desirable)
- Familiarity with SQL and other data query tools (desirable)
- Knowledge of customer onboarding best practices in a tech-driven environment (desirable)
Responsibilities
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
- Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
- Support the design of onboarding workflows for new business customers
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
- Work with product managers to define business requirements for onboarding and create user stories
Benefits
- Unlimited time off (minimum 10 days required)
- Flexible working (remote or office)
- Home office stipend for new hires
- Comprehensive health, dental and vision plans for employees and dependents
- 100% company subsidized life insurance plan
- 401(k) with 4% company match
- Equity option plan
- Company card for testing Rain products
- Health and wellness spending allowance
- Team summits and offsites